Privacy and Cookie Statement for Supply Partner Enquiry Form and Supplier Extranet
We respect your privacy. We value the trust our customers, partners and suppliers place in us, and are committed to protecting and safeguarding everyone’s personal and/or sensitive information.
We provide an online Supply Partner Enquiry Form for car rental companies looking to become Supply Partners of Rentalcars.com.
We provide an online functionality for our Supply Partners to view and confirm bookings and a dashboard facility to view Customer Service Scores (the “Supplier Extranet”).
This Privacy and Cookie Statement for our Suppliers describes how we use and process personal data obtained during the registration process and on an ongoing basis via the Supplier Extranet. We will update this Statement from time to time.
Privacy
What kinds of personal data does Rentalcars.com collect through Supply Partner Enquiry Form?
When your company registers as a Supply Partner, we will need your company name and website address (if available), your name, email address, phone number, address (optional) and, your company locations and fleet.
What kinds of personal data does Rentalcars.com collect through the Supplier Extranet?
To register you as a Supplier Extranet user, we will need your name, and your contact details. We will obtain this information from you via telephone or email. Once we have registered this information in our system we will send you your log in details via email. Once you start using the Supplier Extranet, we may also collect certain information such as your IP address, browser type, operating systems, language settings and pages visited. Some of these details can be classed as personal data.
How and why does Rentalcars.com collect, use and share personal data?
Registration and account administration: To register your services and to allow you and us to manage and administer your account.
Relationship management: To contact you about your supply partnership enquiry, to engage with you about our ongoing relationship, including contractual and performance obligations, and any future initiatives by either party that may affect you and/or us.
Bookings: To send the necessary communications about bookings, including confirmations, cancellations, customer service issues and information about new features and services on the Supplier Extranet.
Fraud detection and prevention: To prevent fraud and other illegal activities. We reserve the right to disclose your personal data to law enforcement authorities, investigative organisations and other entities within Booking Holdings Inc of which Rentalcars.com is a part. However, we will only ever do this if legally required or absolutely necessary.
Legal purposes: To handle and resolve legal disputes, for regulatory investigations and compliance purposes, or to enforce the terms of use of our online booking service.
By sharing other people’s personal data in relation to your business, you are confirming that they have agreed to have their personal data shared with and used by Rentalcars.com in accordance with this Statement.
Cookies
What is a cookie?
A cookie is a small text file that is placed in your device’s browser. It lets a platform (such as a website or mobile app) recognise your device so it can provide a better, smoother experience. Most platforms use cookies to store useful bits of information for lots of different purposes. This information can include your sign-in name and your preferences (for example, your preferred language and currency). Cookies are not spyware or adware, and can’t deliver viruses or run programs on your device. To find out more about cookies, please visit www.youronlinechoices.eu.
What cookies does Rentalcars.com use in Supply Partner Enquiry Form and Supplier Extranet and why?
At Rentalcars.com, we use a variety of cookies to do different things:
Technical cookies: To give you user-friendly platforms that function correctly and that adapt automatically to you, to create your user account, to sign you in and to manage bookings made with you. Technical cookies are vital, as they make our platforms work properly for you.
Functional cookies: To remember any preferences you set when you visit our platforms, such as your preferred language. They can also remember your sign-in credentials so you don’t have to re-enter them every time. Our platforms would still work without functional cookies, but they wouldn’t work as quickly or provide such a smooth experience.
It’s your choice: Opting in and opting out
The first time you visit one of our platforms, we will ask you to “opt in” (i.e. consent) to our use of cookies. If you choose not to opt in, this may affect our platforms’ functionality: you’ll still be able to use our platforms, but they won’t work as quickly or deliver such a smooth experience.
You can also use your browser to control how cookies are used on your device. Check your browser’s Help menu to find out how. However:
Any changes you make will only affect the way that particular browser handles cookies on that device.
Blocking cookies won’t stop some of the monitoring methods described in this Statement.
Visit www.allaboutcookies.org to learn more about cookies and find out how to manage or delete them.
Security
What security procedures does Rentalcars.com have in place to safeguard your personal data?
In accordance with UK and European data protection laws, we observe reasonable procedures to prevent unauthorised access to and misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions on accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.
Contact
How can you control the personal data you have given to Rentalcars.com?
You can request a copy of the personal data we have about you by emailing dataprotectionofficer@rentalcars.com (stating ‘Request personal information’ in the subject line). If you believe that the personal data we have about you is incorrect, or that we are no longer entitled to use your personal data, please email us at the same address. To keep your information safe, we may ask for further information to confirm your identity.
Who is responsible for the processing of the personal data?
TravelJigsaw Limited, trading as Rentalcars.com, controls the processing of personal data collected via the Supply Partner Enquiry Form and Supplier Extranet. If you have any questions, concerns or comments about this Statement, or the way we handle your personal data, please email us at dataprotectionofficer@rentalcars.com (stating ‘Privacy’ in the subject line). TravelJigsaw Limited is a private, limited liability company, incorporated under the laws of England, and has its offices at Sunlight House, Quay Street, Manchester, M3 3JZ, United Kingdom.